Returns can be requested within 30 days of delivery. Items must be unused, unopened, and in their original packaging. Return requests must be submitted through Your Member's Vault.

Once your return is received and inspected, refunds are issued to the original payment method within 10 business days. You will receive a confirmation email once the refund has been processed.

If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery and include photos of the issue. Once confirmed, we will arrange a replacement or refund and cover the return shipping where applicable.

Opened fragrances cannot be returned as they are hygiene-sealed. Samples, decants, and tester vials are not eligible for return unless faulty. Some hazardous goods cannot be returned due to shipping restrictions.

Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect. Approved returns must be sent using tracked shipping.