Orders are usually dispatched within 1–2 business days. Delivery across Europe typically takes 2–6 working days depending on your location.

We deliver to most European countries from EU fulfilment centres. Delivery times vary slightly depending on the destination.

Currently we focus primarily on deliveries within Europe. Availability for other regions may vary.

Once your order has shipped you will receive a tracking link by email. You can also track your order anytime using our tracking page.

Orders begin processing quickly, so changes are not always possible. If you need help, contact us as soon as possible and we will do our best to assist.

Browse our collections, choose your fragrance, and add it to your basket. Follow the checkout steps to complete payment and confirm your order.

Returns can be requested within 30 days of delivery for unused and unopened items. You can start and track a return by logging into your account.

We accept major credit and debit cards along with other secure payment options available at checkout.

Yes. We work with trusted suppliers and focus on genuine branded fragrances.

Fragrance products typically do not include a manufacturer warranty. However, if your item arrives damaged or faulty we will arrange a replacement or refund.

Member’s Vault Rewards is our loyalty program for account holders. It lets you earn points on qualifying paid orders and redeem those points for reward discounts on future purchases.

You earn 1 point for every €1 spent on qualifying paid orders placed through our website. Points are calculated on the total paid order amount, including product price, taxes, and shipping charges.

If you pay in a currency other than euro (€), your qualifying paid order amount is converted into euro for the purpose of calculating points. Points are awarded based on the euro-equivalent amount recorded by our systems or payment provider at the time the transaction is processed.

Once you have enough points, you can redeem them through your customer account. Available reward options are currently 100 points = €5, 200 points = €12, and 300 points = €20.

When you redeem points, a single-use reward discount code is created in your account for use on a future order. Reward codes are linked to the account that redeemed the points and cannot be exchanged for cash.

No. Only one loyalty reward code may be used per order, and it cannot be combined with other discount codes.

Yes. Reward codes are valid for 90 days from the date they are issued. Unused rewards expire automatically after that period.

Yes. A customer account can hold a maximum of 3 active rewards at one time. If you already have 3 active rewards, you will need to use, lose, or remove one before redeeming another.

If an order is refunded, cancelled, reversed, or otherwise not successfully completed, the points linked to that order may be removed or adjusted. If a refund happens after rewards were redeemed but not yet used, unused rewards may also be cancelled or adjusted where necessary.