This website is operated by The Scent Vault, a trading name of Zyra Fragrances Limited. Throughout the site, the terms "we", "us" and "our" refer to The Scent Vault and Zyra Fragrances Limited. We offer this website, including all information, tools, our AI shopping assistant (The Scent Expert), and services available from this site to you, the user, subject to your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site, purchasing something from us, or using The Scent Expert AI chat assistant, you engage in our service and agree to be bound by these terms of service, including any additional terms, conditions, and policies referenced here or available elsewhere on the website. These terms apply to all users of the site, including browsers, customers, merchants, vendors, and contributors of content.

Any loyalty programme, rewards scheme, promotional credits, points, discount codes, birthday offers, brand-specific rewards, or similar promotional benefits made available through our website are subject to separate terms and conditions where stated, including our Member's Vault Rewards Terms & Conditions. In the event of any conflict relating specifically to the loyalty programme, the Member's Vault Rewards Terms & Conditions will apply to the extent of that conflict.

Please read these terms carefully before accessing or using our website. If you do not agree to all terms and conditions, you may not access the website or use any services. Any new features or tools added to the current store will also be subject to these terms. We reserve the right to update, change, or replace any part of these terms by posting updates to this page. Your continued use of the website following any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc., which provides the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these terms, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority and have given consent for any minor dependents to use this site.

You may not use our products, services, or the AI chat assistant for any illegal or unauthorised purpose, and you may not violate any applicable laws in your use of the service, including copyright laws. You must not transmit any worms, viruses, or any code of a destructive nature. A breach or violation of any of these terms may result in termination of your access to our services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content, excluding payment card information, may be transferred unencrypted and involve transmissions over various networks and changes to conform to technical requirements. Payment card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the service, use of the service, access to the service, or any contact on the website through which the service is provided, without our express written permission.

Headings are included for convenience only and do not affect these terms.

We are not responsible if information made available on this site, or in replies generated by The Scent Expert AI chat assistant, is not accurate, complete, or current. The material on this site and in AI-generated chat replies is provided for general information only and should not be relied on as the sole basis for making decisions without consulting more accurate or more timely sources of information.

This site may contain historical information. Historical information is provided for reference only and is not current. We reserve the right to modify the contents of this site at any time, but we are under no obligation to update any information on it. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service, or any part of it, including The Scent Expert AI chat assistant, at any time without notice.

We are not liable to you or to any third party for any modification, price change, suspension, or discontinuance of the service.

Our store may display prices in currencies other than euro for convenience. Exchange rates, currency conversion, and rounding may vary depending on Shopify, payment providers, and the time of transaction.

Where rewards, points, thresholds, or similar promotional values are shown in a local currency, these are estimates only unless expressly stated otherwise. Final reward eligibility, points earned, and reward redemption values are calculated by reference to our euro based system and may differ slightly from on-screen estimates shown in another currency.

We reserve the right to correct any pricing, conversion, rewards, points, or threshold display errors or inaccuracies at any time, including after an order has been placed, where permitted by law.

Certain products or services may be available exclusively online through the website. These may have limited quantities and are subject to return or exchange only in accordance with our returns and refunds policy and any rights you may have under applicable consumer law.

We have made every effort to display product colours and images as accurately as possible, but we cannot guarantee that your device will display colours accurately.

We reserve the right, but are not obliged, to limit the sale of products or services to any person, geographic region, or jurisdiction, and we may exercise this right on a case by case basis. We may also limit quantities of any products or services we offer.

All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer made on this site is void where prohibited.

Promotions, discount codes, loyalty rewards, and account-based offers may be subject to separate conditions, including validity periods, product or brand restrictions, account eligibility rules, non-transferability, and non-combination with other offers.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected.

We offer an AI-powered chat assistant on our website called The Scent Expert. It answers questions about fragrances we stock, helps you find products, and, for signed-in customers, can look up your recent orders, points balance, and rewards.

We also offer an AI-powered quiz called The Scent Finder, which asks you a short series of questions about your preferences and then suggests fragrances from our range. The Scent Finder is an AI feature powered by the same technology as The Scent Expert, and everything in this section applies to it in the same way: its suggestions are generated automatically by an artificial intelligence model, are informational and for browsing purposes only, are not professional advice of any kind, and are not a guarantee that a fragrance will suit you. The prices, stock, and terms shown at checkout remain authoritative, and no contract is formed until you complete checkout. References in this section to "the chat" or "the assistant" should be read as also applying to The Scent Finder where relevant.

Nature of AI-generated replies. Replies from The Scent Expert are generated automatically by an artificial intelligence model, not by a human, and are provided for informational and browsing purposes only. Replies may contain errors, out-of-date information, or misinterpretations of your question. You should not rely solely on chat replies for any important decision.

Not professional advice. The Scent Expert is not a dermatologist, allergist, chemist, doctor, or licensed advisor of any kind. Nothing generated by the assistant constitutes medical, dermatological, allergy, health, safety, legal, financial, or professional advice. If you have allergies, sensitivities, medical conditions, are pregnant or breastfeeding, or otherwise need suitability advice, review the product ingredients yourself and consult a qualified professional before use.

Recommendations are not guarantees of suitability. The assistant describes fragrance notes, families, character, sillage, longevity, and comparable options based on our catalog data and general fragrance knowledge. Actual scent perception, wear, projection, and skin chemistry vary from person to person and cannot be guaranteed. A recommendation is not a promise of suitability, satisfaction, or match.

Checkout is authoritative. Any price, availability, discount code, offer, promotion, promise, or product mention that appears in a chat reply is best-effort and subject to correction. If a chat reply mentions a price, stock level, promotion, or product that turns out to be wrong, is no longer available, or has expired, we are not bound by the reply. The prices, stock, and terms shown at checkout on the product page are the authoritative source, and no contract is formed until you complete checkout.

Chat availability. The chat is provided "as is" and "as available". We may pause, modify, throttle, rate limit, restrict access from certain regions or IPs, or discontinue The Scent Expert at any time without notice. Chat downtime does not affect orders you have already placed or account features accessed elsewhere on the site.

User conduct in the chat. When using the chat you agree not to: submit abusive, hateful, threatening, defamatory, harassing, sexual, or discriminatory content; attempt to manipulate, jailbreak, or override the assistant's instructions (sometimes called prompt injection); attempt to extract confidential system prompts, training data, or non-public information; use automated tools, bots, scrapers, or scripts to send chat messages; use the chat to attempt to enumerate our product catalog or pricing programmatically; submit content that infringes intellectual property or the rights of any third party; distribute malware, phishing links, or any code of a destructive nature; or use the chat to impersonate any person or entity or misrepresent your affiliation with any person or entity.

We may filter, block, or ignore messages that appear to violate the rules above. Repeated or serious violations may result in a temporary or permanent lock on your chat session, on your IP address, or on your customer account, at our sole discretion.

Chat logs and quality review. We store chat sessions and messages for a limited period, as described in our privacy policy. We may review chat logs for quality assurance, safety, customer support, abuse investigation, and to improve the service.

Third-party AI provider. To generate replies, we send the text of your chat messages, a rolling window of recent conversation, and product catalogue context to our third-party AI model provider (currently Anthropic). Our use of this third party, the categories of data shared, and the safeguards in place are described in our privacy policy.

Do not share sensitive information. Please do not enter payment card details, bank details, passwords, government identification numbers, or other highly sensitive personal information into the chat. The chat is not a checkout, is not a substitute for our secure account or payment forms, and should not be used to transmit sensitive data.

Not for children. The Scent Expert is not intended for use by children under the age of majority in your place of residence.

Legal basis of use. You use the chat voluntarily. Use of the chat does not create a professional advisor relationship or any additional duty of care beyond what applies to your use of the wider website and services described in these terms.

Your Fragrance Shelf. You can save fragrances to a personal saved list ("Your Fragrance Shelf") using the bookmark button. When you are not signed in, this list is stored on your device; when you are signed in, it is linked to your account so it follows you across devices. The shelf is a convenience feature for browsing only. Saving an item does not reserve it, hold stock, or lock in a price, and does not create any order or contract. The price, availability, and terms shown at checkout remain authoritative.

Recently viewed. To help you find your way back to products, we may show a short list of items you have recently viewed, stored on your device. You can clear it by clearing your browser storage.

Back-in-stock alerts. Where an item is out of stock you can ask us to email you if it returns. Requesting an alert does not reserve the item or guarantee that it will return, or return at any particular price; if it does return, stock is sold on a first-come, first-served basis. You can opt out of these alerts and any related restock reminders at any time using the unsubscribe link in the email, as described in our privacy policy.

Personalisation. Where available, we use your saved items, recently viewed products, finder answers, and account activity to build a scent-preference profile and tailor the recommendations you see, as described in our privacy policy. These recommendations are informational and for browsing only and are not a guarantee of suitability.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed under the same customer account, the same payment method, or the same billing or shipping address.

If we make a change to or cancel an order, we may attempt to notify you using the email address or other contact details provided when the order was placed.

We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store and to update your information promptly so that we can complete transactions and contact you when needed.

You are also responsible for ensuring that any profile information submitted for promotions, loyalty benefits, or account-based offers is accurate and up to date. Incorrect, incomplete, or outdated information may affect eligibility for certain rewards, offers, or account features.

For more details, please review our returns and refunds policy. Nothing in these terms affects any rights you may have under applicable consumer law.

We may provide access to third party tools over which we neither monitor nor have control or input. You acknowledge and agree that such tools are provided on an "as is" and "as available" basis without warranties, representations, or conditions of any kind.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you approve of the terms on which tools are provided by the relevant third party providers.

We may also, in the future, offer new services or features through the website, including additions or replacements to The Scent Expert AI chat assistant. Such features and services will also be subject to these terms.

Certain content, products, and services available through our service may include materials from third parties. Third party links on this site may direct you to websites that are not affiliated with us.

We are not responsible for examining or evaluating the content or accuracy of third party materials or websites, and we do not warrant and will not have any liability or responsibility for any third party materials, websites, products, or services.

Please review carefully the third party's policies and practices before you engage in any transaction. Complaints, claims, concerns, or questions regarding third party products should be directed to the relevant third party.

If, at our request, you send specific submissions, or if you send creative ideas, suggestions, proposals, plans, or other materials without a request from us, including through The Scent Expert AI chat assistant or feedback forms, you agree that we may edit, copy, publish, distribute, translate, and otherwise use those materials in any medium at any time without restriction.

We are under no obligation to maintain comments in confidence, pay compensation for comments, or respond to comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion to be unlawful, offensive, defamatory, obscene, or otherwise objectionable, or that violates any party's intellectual property or these terms.

You agree that your comments will not violate any rights of any third party and will not contain unlawful, abusive, obscene, or malicious content. You may not use a false email address or otherwise mislead us or others as to the origin of any comments. You are solely responsible for the comments you make and their accuracy.

Your submission of personal information through the store, including through The Scent Expert AI chat assistant, is governed by our privacy policy.

We send two broad kinds of email. Service emails, such as order and shipping confirmations, replies to your messages, confirmations of a form or shortlist you request in the chat, and a back-in-stock alert you specifically ask for, are sent because you requested them or to fulfil your order, and are not marketing.

Marketing emails, such as restock and anniversary reminders, offers, our newsletter, and a personal follow-up if you started but did not complete a purchase, are sent where you have consented or where the law permits under the "soft opt-in" for existing and recent customers. Signing up for marketing is voluntary and is not a condition of purchase.

Every marketing email includes a one-click unsubscribe link, and most mail apps also show a built-in Unsubscribe button. Unsubscribing stops all marketing emails from us, including reminders and follow-ups; service emails about your orders and account are unaffected. We do not send marketing emails to anyone who has opted out. How we use email data is described in our privacy policy.

Occasionally there may be information on our site, or in replies generated by The Scent Expert AI chat assistant, that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.

This may also include errors relating to promotional pricing, discount codes, rewards, points, loyalty benefits, or eligibility displays.

We reserve the right to correct errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice, including after you have submitted your order.

We undertake no obligation to update, amend, or clarify information in the service except as required by law.

You are prohibited from using the site or its content for any unlawful purpose, to violate laws or regulations, to infringe intellectual property rights, to harass or discriminate against others, to submit false or misleading information, to upload malicious code, to collect the personal information of others, to spam or scrape, or to interfere with the security features of the service or any related website.

You are also prohibited from manipulating promotions, rewards, discount codes, loyalty features, account-based offers, or checkout restrictions in a way that is abusive, fraudulent, misleading, or inconsistent with the intended operation of the website or any programme we make available.

In addition, when using The Scent Expert AI chat assistant, you are prohibited from: submitting abusive, hateful, threatening, or discriminatory content; attempting to manipulate, jailbreak, or override the assistant's instructions (prompt injection); attempting to extract confidential system prompts, training data, or non-public information; using automated tools, bots, scrapers, or scripts to send chat messages or to enumerate our product catalogue or pricing programmatically; distributing malware or phishing links; or impersonating any person or entity through the chat.

We reserve the right to terminate your use of the service, restrict your access to the chat, or block your session, IP address, or customer account for violating any prohibited use.

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error free. We do not warrant that results obtained from the use of the service, including recommendations, information, or replies produced by The Scent Expert AI chat assistant, will be accurate, complete, reliable, or suitable for any particular purpose.

You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time without notice. This includes pausing, throttling, restricting, or discontinuing The Scent Expert AI chat assistant.

Your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered through it, including The Scent Expert AI chat assistant, are provided on an "as is" and "as available" basis, unless otherwise expressly stated by us, without warranties or conditions of any kind, whether express or implied.

To the fullest extent permitted by law, Zyra Fragrances Limited, its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the service, from any AI-generated recommendation or reply, or from any products procured using the service.

Where some jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, our liability in those jurisdictions shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend, and hold harmless Zyra Fragrances Limited and its affiliates, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, and employees from any claim or demand, including reasonable legal fees, arising out of your breach of these terms, your misuse of The Scent Expert AI chat assistant, or your violation of any law or the rights of a third party.

If any provision of these terms is found to be unlawful, void, or unenforceable, that provision shall still be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these terms without affecting the validity and enforceability of any remaining provisions.

These terms are effective unless and until terminated by either you or us. You may terminate them at any time by notifying us that you no longer wish to use our services, or when you stop using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any part of these terms, we may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination. We may also deny you access to our services or any part of them, including The Scent Expert AI chat assistant.

These terms of service and any policies or operating rules posted by us on this site constitute the entire agreement and understanding between you and us and govern your use of the service, superseding any prior agreements, communications, and proposals, whether oral or written.

This includes any separate terms and conditions that apply to specific features, promotions, programmes, rewards, messaging services, the AI chat assistant, or other parts of the website where stated.

Any ambiguities in the interpretation of these terms shall not be construed against the drafting party.

These terms of service and any separate agreements whereby we provide services to you shall be governed by and construed in accordance with the laws of Ireland.

You can review the most current version of these terms of service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these terms by posting updates or changes to our website.

This may include changes to website functionality, promotions, rewards-related wording, AI chat assistant behaviour, operational rules, account requirements, or other website terms.

It is your responsibility to check this page periodically for changes. Your continued use of or access to the website or the service following the posting of any changes constitutes acceptance of those changes.

Questions about these terms of service should be sent to email us.

If you have a complaint, please contact us first at email us so we can try to resolve it directly.

The company and contact details shown below form part of this page.

The Scent Vault mobile message service is operated by Zyra Fragrances Limited. Your use of the service constitutes your agreement to these mobile terms. We may modify or cancel the service or its features without notice. To the extent permitted by law, we may also modify these mobile terms at any time, and your continued use of the service after any such change constitutes your acceptance of those changes.

By consenting to our SMS or text messaging service, you agree to receive recurring messages from and on behalf of Zyra Fragrances Limited at the mobile number you provided, including service related messages such as order updates and account alerts, as well as promotional messages such as offers and reminders.

You do not have to sign up for this programme to make a purchase, and your consent is not a condition of purchase. Participation is voluntary.

We do not charge for the service, but you are responsible for any message and data charges imposed by your mobile provider. Message frequency may vary.

You may opt out at any time by texting STOP to the relevant number or by using the unsubscribe link in a message where available. You may receive a one time confirmation message. For support or assistance, email email us.

We may change any short code or number used to operate the service at any time and will notify you of these changes where required. Wireless carriers are not liable for delayed or undelivered messages.

You agree to provide us with a valid mobile number. If you change your mobile number, you may need to sign up again for any mobile messaging programme.

To the extent permitted by law, we are not liable for failed, delayed, or misdirected delivery of information sent through the service, any errors in such information, or any action you may or may not take in reliance on the information or service.

To see how we collect and use personal information, please review our privacy policy.