This Privacy Policy describes how The Scent Vault, a trading name of Zyra Fragrances Limited, collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from thescentvault.ie, or otherwise communicate with us.

For the purposes of this Privacy Policy, “you” and “your” means you as the user of our services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of our services, you agree to the collection, use, and disclosure of your information as described here. If you do not agree with this Privacy Policy, please do not use or access our services.

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for operational, legal, or regulatory reasons.

When we make changes, we will post the revised Privacy Policy on this page, update the “Last updated” date, and take any other steps required by applicable law.

To provide our services, we collect and have collected over the past 12 months personal information from a variety of sources. The information we collect and use depends on how you interact with our site and services.

When we use the term “personal information”, we mean information that identifies, relates to, describes, or can reasonably be associated with you.

The personal information that you directly submit to us through our services may include:

Basic contact details such as your name, address, email address, and, where provided, phone number.

Order information such as your billing address, shipping address, payment confirmation, email address, and other transaction details.

Account information such as your username, password, and account preferences.

Shopping information such as the items you view, place in your basket, save, or purchase.

Customer support information, including the content of messages you send to us and any other information you choose to provide.

Some features of our services may require you to provide certain information directly. If you choose not to provide it, you may not be able to access certain features.

We automatically collect certain information about your interaction with our services, often referred to as usage data. This may include device information, browser type, IP address, network connection details, and information about how you use our site and account.

We collect this information using cookies, pixels, and similar technologies.

We may obtain information about you from third parties, including vendors and service providers who collect information on our behalf.

This includes companies that support our site and services, such as Shopify, payment processors that collect payment details to process your order, and technology partners that help us understand site usage and improve our services.

When you visit our site, open or click emails we send, or interact with our services or advertisements, we or the third parties we work with may automatically collect certain information using tracking technologies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible for the accuracy of information provided by third parties or for their separate policies and practices.

We use your personal information to provide products and services, including to process payments, fulfil orders, send order and account notifications, create and manage accounts, arrange shipping, support returns and exchanges, and enable customer reviews.

We may use your personal information for marketing and promotional purposes, including to send email or text message marketing where permitted and to show advertisements tailored to your interests.

We use personal information for security and fraud prevention, including to detect, investigate, or respond to potentially fraudulent, illegal, or malicious activity.

We also use your personal information to communicate with you, provide customer support, improve our services, comply with legal obligations, enforce our terms of service, and protect our rights and the rights of others.

As part of your customer account, we operate a loyalty program called Member’s Vault Rewards. When you participate in this program, we collect and process information related to your rewards activity.

This may include:

Points earned and redeemed through your account.

Your current points balance and reward eligibility.

Reward redemptions, issued discount codes, and expiry dates.

Order history and activity used to calculate points.

We use this information to:

Operate and manage the loyalty program.

Calculate and apply points earned from purchases.

Issue and manage reward codes.

Display your rewards status within your account.

Prevent fraud, misuse, or abuse of the program.

Your loyalty data is linked to your customer account and cannot be transferred to another account.

Where an order is cancelled, refunded, reversed, or identified as fraudulent, we may adjust or remove points and rewards associated with that activity.

We may share limited loyalty-related data with service providers who support our website, account systems, and rewards functionality. These providers process data on our behalf and are required to protect it.

For full details on how Member’s Vault Rewards operates, including points, rewards, expiry, and usage rules, please refer to our Member’s Vault Rewards Terms & Conditions.

Like many websites, we use cookies on our site. We use them to power and improve our website and services, remember your preferences, run analytics, and better understand how users interact with our site.

We may also allow third parties and service providers to use cookies on our site to tailor services, products, and advertising on our site and on other websites.

Most browsers accept cookies automatically, but you can usually change your browser settings to remove or reject cookies. Please note that removing or blocking cookies may affect site functionality and prevent some features from working correctly.

For more information about Shopify related cookies, please see Shopify’s cookie information at shopify.com/legal/cookies.

We may disclose personal information to vendors and other third parties who perform services on our behalf, such as IT support, payment processing, shipping, fulfilment, customer support, cloud storage, and data analytics.

We may share information with business and marketing partners, including Shopify, to provide services and advertising. These partners use your information under their own privacy notices.

We may disclose information when you direct or request us to do so, such as where disclosure is needed to fulfil your order or through your use of third party integrations.

We may also disclose information within our corporate group, in connection with a business transaction, to comply with legal obligations, to enforce our terms of service, or to protect our services, rights, and users.

In the past 12 months, we have disclosed categories of personal information including identifiers, commercial information, and internet or network activity data to service providers, marketing partners, and affiliates for the purposes described in this Privacy Policy.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

To offer Klarna’s payment methods, we may share certain personal data with Klarna. This typically includes contact and order details so Klarna can assess whether you qualify for their payment options and tailor the payment methods to your needs.

Any personal data shared with Klarna will be processed according to Klarna’s own privacy notice, available at klarna.com/international/privacy-policy.

If you choose to pay with in3, your payment will be processed by in3 B.V. During that process, certain personal data may be shared with in3 to assess your request and complete payment.

For more information on how in3 handles personal data, see their privacy policy at payin3.nl/privacy.

Our services may allow you to submit product reviews and other user generated content. If you choose to submit content to a public area of the site, that content will be public and may be visible to others.

We do not control who may access the information you choose to make public, and we cannot guarantee that third parties who access it will respect your privacy or keep it secure. We are not responsible for the privacy or security of information you choose to make publicly available.

Our site may contain links to websites or online platforms operated by third parties. If you follow those links, you should review the privacy and security policies of the relevant third parties.

We are not responsible for the privacy, security, accuracy, or reliability of third party websites or platforms. The inclusion of a link does not, by itself, imply endorsement.

Our services are not intended for use by children, and we do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so that we can review and delete it where appropriate.

As of the date of this Privacy Policy, we do not have actual knowledge that we sell or share personal information of individuals under 16 years of age in a manner that would require special treatment under applicable law.

No method of transmission or storage is completely secure, and we cannot guarantee absolute security. We recommend that you do not use unsecured channels to send sensitive or confidential information.

We retain personal information for as long as necessary for the purposes described in this Privacy Policy, including to maintain your account, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements and policies.

Depending on where you live, you may have rights relating to your personal information, including the right to access, know, delete, correct, or receive a copy of your data. In some cases, you may also have the right to restrict processing, withdraw consent where consent is the basis for processing, request portability, or appeal a decision we make in response to your request.

You may also opt out of promotional emails at any time by using the unsubscribe link in our emails. Even if you opt out of marketing, we may still send you service related communications, such as messages about your orders or account.

We will not discriminate against you for exercising your privacy rights. We may need to verify your identity before responding to a request. Where permitted by law, you may authorise an agent to make a request on your behalf, subject to proof of authorisation and identity verification.

You can exercise your rights by contacting us using the contact details at the bottom of this page.

If you have concerns about how we process your personal information, please contact us first and we will do our best to resolve the issue.

If you are not satisfied with our response, you may have the right, depending on where you live, to appeal our decision or to lodge a complaint with your local data protection authority.

Your personal information may be transferred to, stored in, and processed in countries outside the country where you live, including the United States. Your information may also be processed by staff and third party service providers in those countries.

Where we transfer personal information outside Europe, we rely on recognised transfer mechanisms such as the European Commission’s Standard Contractual Clauses, or any equivalent safeguards required by applicable law, unless the destination country has been recognised as providing an adequate level of protection.

If you have any questions about this Privacy Policy, our privacy practices, or if you would like to exercise any of your rights, please email help@thescentvault.ie.

You can also refer to the company details below.