Returns can be requested within 30 days of delivery. To request a return or track the progress of an existing return, please log in to your account.
Return overview
Return window
30 days from delivery
Item condition
Unused and unopened
How to request
Through your account
Refund timing
Within 10 business days after inspection
What can be returned
- Items must be unused, unopened, and in their original packaging.
- Return requests must be submitted through your account.
- Approved returns must be sent using tracked shipping.
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
- Once received and inspected, refunds are issued to the original payment method.
Damaged or incorrect items
If your order arrives damaged, faulty, or incorrect, please contact us within 48 hours of delivery and include photos of the issue where possible.
Once confirmed, we will arrange a replacement or refund and cover the return shipping where applicable.
Non-returnable items
| Item | Reason |
|---|---|
| Opened fragrances | Hygiene-sealed products cannot be returned once opened. |
| Samples, decants, and tester vials | These items are not eligible for return unless faulty. |
| Hazardous goods | Some items cannot be returned due to shipping restrictions. |
Start or manage a return
Log in to your account to request a return and track the progress of your return.
Go to my account